Welcome to the website of Windows and Doors Newcastle (“we”, “us”, “our”). By accessing or using our website or services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Us
Windows and Doors Newcastle is a local supplier and installer of residential windows and doors, serving Newcastle and surrounding areas.
Our website provides information about our products, services, contact details, and the ability to request free quotes.
2. Use of Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the site by any third party.
You may not misuse the website by introducing viruses, attempting to gain unauthorised access, or attacking the site.
All content on this website is owned or licensed by us. You may not copy, reproduce, or distribute any material without written permission.
3. Quotes and Pricing
Quotes provided via our website or in person are free and valid for 30 days from the date issued unless otherwise stated.
All quotes are subject to a home visit or survey to verify measurements, specifications, and requirements. Final pricing may change based on installation details or custom requests.
4. Bookings and Payments
When you accept a quote and proceed with installation:
- A deposit may be required before scheduling work.
- The balance is typically due upon completion, unless agreed otherwise in writing.
- Payments must be made by bank transfer, card, or other accepted methods.
Failure to pay on time may result in delays or cancellation of service.
5. Cancellations and Rescheduling
You have the right to cancel your order within 14 days of signing the agreement, provided that installation work has not begun. After this period, cancellation fees may apply to cover materials and labour costs.
Please notify us as soon as possible if you need to reschedule your installation.
6. Warranty
We offer a warranty on both our products and installation work. Specific warranty periods will be outlined in your contract or invoice.
Warranty coverage may be voided by misuse, unauthorised repairs, or failure to follow care and maintenance instructions.
7. Limitation of Liability
We strive to deliver high-quality products and services. However, we are not liable for:
- Delays caused by events outside our control
- Minor cosmetic defects that do not affect performance
- Loss of profit, revenue, or indirect damages
Our total liability is limited to the amount paid for the service or product in question.
8. Privacy and Cookies
We take your privacy seriously. Please refer to our Privacy Policy and Cookies Policy to understand how we collect and use your data.
9. Links to Third-Party Sites
Our website may contain links to external websites. We are not responsible for the content, practices, or availability of these sites.
10. Changes to These Terms
We may update these terms from time to time. Any changes will be posted on this page with the updated date above. Continued use of the website means you accept the changes.
11. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England.
12. Contact Us
If you have any questions about these terms, please contact us:
Windows and Doors Newcastle
Email: info@windowsanddoorsnewcastle.co.uk
Phone: 0191-743-4629